Terms & Conditions

These Terms of Use ("Terms") govern your access or use, from within the United States, of the website, content, and services (the "Services," as more fully defined below in Section 3) made available in the United States. PLEASE READ THESE TERMS CAREFULLY, AS THEY CONSTITUTE A LEGAL AGREEMENT BETWEEN YOU either an individual or single entity AND UrbanRake. In these Terms, the words "including" and "include" mean "including, but not limited to."
By accessing or using the Services, you confirm your agreement to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services. These Terms expressly supersede prior agreements or arrangements with you. UrbanRake may immediately terminate these Terms or any Services with respect to you, or generally cease offering or deny access to the Services or any portion thereof, at any time for any reason.
IMPORTANT: PLEASE REVIEW THE ARBITRATION AGREEMENT SET FORTH BELOW CAREFULLY, AS IT WILL REQUIRE YOU TO RESOLVE DISPUTES WITH UrbanRake ON AN INDIVIDUAL BASIS THROUGH FINAL AND BINDING ARBITRATION. BY ENTERING THIS AGREEMENT, YOU EXPRESSLY ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND ALL OF THE TERMS OF THIS AGREEMENT AND HAVE TAKEN TIME TO CONSIDER THE CONSEQUENCES OF THIS IMPORTANT DECISION.
UrbanRake may amend the Terms from time to time. Amendments will be effective upon UrbanRake's posting of such updated Terms at this location or in the amended policies or supplemental terms on the applicable Service(s). Your continued access or use of the Services after such posting confirms your consent to be bound by the Terms, as amended. If UrbanRake changes these Terms after the date you first agreed to the Terms (or to any subsequent changes to these Terms), you may reject any such change by providing UrbanRake written notice of such rejection within 30 days of the date such change became effective, as indicated in the "Effective" date above. This written notice must be provided either (a) by mail or hand delivery to our registered agent for service of process, c/o UrbanRake USA, LLC (the name and current contact information for the registered agent in each state are available online here), or (b) by email from the email address associated with your Account to: [email protected]. In order to be effective, the notice must include your full name and clearly indicate your intent to reject changes to these Terms. By rejecting changes, you are agreeing that you will continue to be bound by the provisions of these Terms as of the date you first agreed to the Terms (or to any subsequent changes to these Terms).
UrbanRake’s collection and use of personal information in connection with the Services is described in UrbanRake's Privacy Statements located at https://www.UrbanRake.com/content/terms-policies .

Arbitration Agreement

By agreeing to the Terms, you agree that you are required to resolve any claim that you may have against UrbanRake on an individual basis in arbitration, as set forth in this Arbitration Agreement. This will preclude you from bringing any class, collective, or representative action against UrbanRake, and also preclude you from participating in or recovering relief under any current or future class, collective, consolidated, or representative action brought against UrbanRake by someone else.
Agreement to Binding Arbitration Between You and UrbanRake
You and UrbanRake agree that any dispute, claim or controversy arising out of or relating to (a) these Terms or the existence, breach, termination, enforcement, interpretation or validity thereof, or (b) your access to or use of the Services at any time, whether before or after the date you agreed to the Terms, will be settled by binding arbitration between you and UrbanRake, and not in a court of law.
You acknowledge and agree that you and UrbanRake are each waiving the right to a trial by jury or to participate as a plaintiff or class member in any purported class action or representative proceeding. Unless both you and UrbanRake otherwise agree in writing, any arbitration will be conducted only on an individual basis and not in a class, collective, consolidated, or representative proceeding. However, you and UrbanRake each retain the right to bring an individual action in small claims court and the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party's copyrights, trademarks, trade secrets, patents or other intellectual property rights.

The Services
The Services comprise mobile applications and related services (each, an "Application"), which enable users to arrange and schedule land available to use as a garden to grow food. YOU ACKNOWLEDGE THAT YOUR ABILITY TO THE USE OF THE SERVICES OF THIS WEBSITE DOES NOT ESTABLISH UrbanRake AS A PROVIDER OF LAND, FOOD OR DELIVERY SERVICES CARRIER. Please note, it is not Urbanrake’s responsibility if the (host list / or raker book) a contaminated / harmful land soil.It is the host’s responsibility to disclose information on contaminated land/soil and any other types of harmful chemicals/materials. Urbanrake’s mission is to connect rakers and host to grow healthy vegetables for consumers.

License.
Subject to your compliance with these Terms, UrbanRake grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to: (i) access and use the Applications on your personal device solely in connection with your use of the Services; and (ii) access and use any content, information and related materials that may be made available through the Services, in each case solely for your personal, noncommercial use. Any rights not expressly granted herein are reserved by UrbanRake and UrbanRake's licensors.

Restrictions.
You may not: (i) remove any copyright, trademark or other proprietary notices from any portion of the Services; (ii) reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Services except as expressly permitted by UrbanRake; (iii) decompile, reverse engineer or disassemble the Services except as may be permitted by applicable law; (iv) link to, mirror or frame any portion of the Services; (v) cause or launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any portion of the Services or unduly burdening or hindering the operation and/or functionality of any aspect of the Services; or (vi) attempt to gain unauthorized access to or impair any aspect of the Services or its related systems or networks.
Third Party Services and Content.

The Services may be made available or accessed in connection with third party services and content (including advertising) that UrbanRake does not control. You acknowledge that different terms of use and privacy policies may apply to your use of such third party services and content. UrbanRake does not endorse such third party services and content and in no event shall UrbanRake be responsible or liable for any products or services of such third party providers. Additionally, Apple Inc., Google, Inc., Microsoft Corporation or BlackBerry Limited will be a third-party beneficiary to this contract if you access the Services using Applications developed for Apple iOS, Android, Microsoft Windows, or Blackberry-powered mobile devices, respectively. These third party beneficiaries are not parties to this contract and are not responsible for the provision or support of the Services in any manner. Your access to the Services using these devices is subject to terms set forth in the applicable third party beneficiary's terms of service.

Ownership.

The Services and all rights therein are and shall remain UrbanRake's property. Neither these Terms nor your use of the Services convey or grant to you any rights: (i) in or related to the Services except for the limited license granted above; or (ii) to use or reference in any manner UrbanRake's company names, logos, product and service names, trademarks or services marks or those of UrbanRake's licensors.

Access and Use of the Services

User Accounts.
In order to use most aspects of the Services, you must register for and maintain an active personal user Services account ("Account"). You must be at least 18 years of age, or the age of legal majority in your jurisdiction (if different than 18), to obtain an Account, unless a specific Service permits otherwise. Account registration requires you to submit to UrbanRake certain personal information, such as your name, address, mobile phone number and age, as well as at least one valid payment method supported by UrbanRake. You agree to maintain accurate, complete, and up-to-date information in your Account. Your failure to maintain accurate, complete, and up-to-date Account information, including having an invalid or expired payment method on file, may result in your inability to access or use the Services. You are responsible for all activity that occurs under your Account, and you agree to maintain the security and secrecy of your Account username and password at all times. Unless otherwise permitted by UrbanRake in writing, you may only possess one Account.

User Requirements and Conduct.
The Service is not available for use by persons under the age of 18. You may not authorize third parties to use your Account, and you may not allow persons under the age of 18 to receive services from Third Party Providers unless they are accompanied by you. You may not assign or otherwise transfer your Account to any other person or entity. You agree to comply with all applicable laws when accessing or using the Services, and you may only access or use the Services for lawful purposes (e.g., no unlawful or hazardous materials or illegal substances). You may not in your access or use of the Services cause nuisance, annoyance, inconvenience, or property damage, whether to the Third Party Provider or any other party. In certain instances you may be asked to provide proof of identity to access or use the Services, and you agree that you may be denied access to or use of the Services if you refuse to provide proof of identity.

Text Messaging and Telephone Calls.
You agree that UrbanRake may contact you by telephone or text messages (including by an automatic telephone dialing system) at any of the phone numbers provided by you or on your behalf in connection with an UrbanRake account, including for marketing purposes. You understand that you are not required to provide this consent as a condition of purchasing any property, goods or services. You also understand that you may opt out of receiving text messages from UrbanRake at any time, either by texting the word “STOP” to 89203 using the mobile device that is receiving the messages, or by contacting help.UrbanRake.com. If you do not choose to opt out, UrbanRake may contact you as outlined in its User Privacy Statement, located at www.UrbanRake.com/legal/privacy.

Referrals and Promotional Codes.
UrbanRake may, in its sole discretion, create referral and/or promotional codes ("Promo Codes") that may be redeemed for discounts on future Services and/or a Third Party Provider's services, or other features or benefits related to the Services and/or a Third Party Provider's services, subject to any additional terms that UrbanRake establishes. You agree that Promo Codes: (i) must be used for the intended audience and purpose, and in a lawful manner; (ii) may not be duplicated, sold or transferred in any manner, or made available to the general public (whether posted to a public form or otherwise), unless expressly permitted by UrbanRake; (iii) may be disabled by UrbanRake at any time for any reason without liability to UrbanRake; (iv) may only be used pursuant to the specific terms that UrbanRake establishes for such Promo Code; (v) are not valid for cash; and (vi) may expire prior to your use. UrbanRake reserves the right to withhold or deduct credits or other features or benefits obtained through the use of the referral system or Promo Codes by you or any other user in the event that UrbanRake determines or believes that the use of the referral system or use or redemption of the Promo Code was in error, fraudulent, illegal, or otherwise in violation of UrbanRake’s Terms.

User Provided Content.
UrbanRake may, in UrbanRake's sole discretion, permit you from time to time to submit, upload, publish or otherwise make available to UrbanRake through the Services textual, audio, and/or visual content and information, including commentary and feedback related to the Services, initiation of support requests, and submission of entries for competitions and promotions ("User Content"). Any User Content provided by you remains your property. However, by providing User Content to UrbanRake, you grant UrbanRake a worldwide, perpetual, irrevocable, transferable, royalty-free license, with the right to sublicense, to use, copy, modify, create derivative works of, distribute, publicly display, publicly perform, and otherwise exploit in any manner such User Content in all formats and distribution channels now known or hereafter devised (including in connection with the Services and UrbanRake's business and on third-party sites and services), without further notice to or consent from you, and without the requirement of payment to you or any other person or entity.
You represent and warrant that: (i) you either are the sole and exclusive owner of all User Content or you have all rights, licenses, consents and releases necessary to grant UrbanRake the license to the User Content as set forth above; and (ii) neither the User Content, nor your submission, uploading, publishing or otherwise making available of such User Content, nor UrbanRake's use of the User Content as permitted herein will infringe, misappropriate or violate a third party's intellectual property or proprietary rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
You agree to not provide User Content that is defamatory, libelous, hateful, violent, obscene, pornographic, unlawful, or otherwise offensive, as determined by UrbanRake in its sole discretion, whether or not such material may be protected by law. UrbanRake may, but shall not be obligated to, review, monitor, or remove User Content, at UrbanRake's sole discretion and at any time and for any reason, without notice to you.

Network Access and Devices.
You are responsible for obtaining the data network access necessary to use the Services. Your mobile network's data and messaging rates and fees may apply if you access or use the Services from your device. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Services and Applications and any updates thereto. UrbanRake does not guarantee that the Services, or any portion thereof, will function on any particular hardware or devices. In addition, the Services may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications. Please note, the Application could discontinue at any time, and users’ data will not be accessible anymore.

Payment

You understand that use of the Services may result in charges to you for the services or goods you receive ("Charges"). UrbanRake will receive and/or enable your payment of the applicable Charges for services or goods obtained through your use of the Services. Charges will be inclusive of applicable taxes where required by law. Charges may include other applicable fees, tolls, and/or surcharges including a booking fee, municipal tolls, airport surcharges or processing fees for split payments. Please visit www.UrbanRake.com/cities for further information on your particular location.
All Charges and payments will be enabled by UrbanRake using the preferred payment method designated in your Account, after which you will receive a receipt by email. If your primary Account payment method is determined to be expired, invalid or otherwise not able to be charged, you agree that UrbanRake may use a secondary payment method in your Account, if available. Charges paid by you are final and non-refundable, unless otherwise determined by UrbanRake.
As between you and UrbanRake, UrbanRake reserves the right to establish, remove and/or revise Charges for any or all services or goods obtained through the use of the Services at any time in UrbanRake's sole discretion. Further, you acknowledge and agree that Charges applicable in certain geographical areas may increase substantially during times of high demand. UrbanRake will use reasonable efforts to inform you of Charges that may apply, provided that you will be responsible for Charges incurred under your Account regardless of your awareness of such Charges or the amounts thereof. UrbanRake may from time to time provide certain users with promotional offers and discounts that may result in different amounts charged for the same or similar services or goods obtained through the use of the Services, and you agree that such promotional offers and discounts, unless also made available to you, shall have no bearing on your use of the Services or the Charges applied to you. You may elect to cancel your request for Services at any time prior to the commencement of such Services, in which case you may be charged a cancellation fee on a Third Party Provider’s behalf. After you have received services or goods obtained through the Service, you will have the opportunity to rate your experience and leave additional feedback. UrbanRake may use the proceeds of any Charges for any purpose, subject to any payment obligations it has agreed to with any Third Party Providers or other third parties.
In certain cases, with respect to Third Party Providers, Charges you incur will be owed directly to Third Party Providers, and UrbanRake will collect payment of those charges from you, on the Third Party Provider’s behalf as their limited payment collection agent, and payment of the Charges shall be considered the same as payment made directly by you to the Third Party Provider. In such cases, you retain the right to request lower Charges from a Third Party Provider for services or goods received by you from such Third Party Provider at the time you receive such services or goods, and Charges you incur will be owed to the Third Party Provider. UrbanRake will respond accordingly to any request from a Third Party Provider to modify the Charges for a particular service or good. This payment structure is intended to fully compensate a Third Party Provider, if applicable, for the services or goods obtained in connection with your use of the Services. In all other cases, Charges you incur will be owed and paid directly to UrbanRake or its affiliates, where UrbanRake is solely liable for any obligations to Third Party Providers. In such cases, you retain the right to request lower Charges from UrbanRake for services or goods received by you from a Third Party Provider at the time you receive such services or goods, and UrbanRake will respond accordingly to any request from you to modify the Charges for a particular service or good.

Repair or Cleaning Fees.
The Raker shall be responsible for the cost of repair for damage to, or necessary cleaning of, Garden / Rooftop and property resulting from use of the Services under your Account in excess of normal "wear and tear" damages and necessary cleaning ("Repair or Cleaning"). In the event that a Repair or Cleaning request is verified by UrbanRake in UrbanRake's reasonable discretion, UrbanRake reserves the right to facilitate payment for the reasonable cost of such Repair or Cleaning using your payment method designated in your Account. Such amounts will be transferred by UrbanRake to a Third Party Provider, if applicable, and are non-refundable.

Disclaimers; Limitation of Liability; Indemnity

DISCLAIMER.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." UrbanRake DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, NOT EXPRESSLY SET OUT IN THESE TERMS, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IN ADDITION, UrbanRake MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, OR AVAILABILITY OF THE SERVICES OR ANY SERVICES OR GOODS REQUESTED THROUGH THE USE OF THE SERVICES, OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. UrbanRake DOES NOT GUARANTEE THE QUALITY, SUITABILITY, SAFETY OR ABILITY OF THIRD PARTY PROVIDERS. YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SERVICES, AND ANY SERVICE OR GOOD REQUESTED IN CONNECTION THEREWITH, REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.

LIMITATION OF LIABILITY.
UrbanRake SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PERSONAL INJURY, OR PROPERTY DAMAGE RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY USE OF THE SERVICES, REGARDLESS OF THE NEGLIGENCE (EITHER ACTIVE, AFFIRMATIVE, SOLE, OR CONCURRENT) OF UrbanRake, EVEN IF UrbanRake HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
UrbanRake SHALL NOT BE LIABLE FOR ANY DAMAGES, LIABILITY OR LOSSES ARISING OUT OF: (i) YOUR USE OF OR RELIANCE ON THE SERVICES OR YOUR INABILITY TO ACCESS OR USE THE SERVICES; OR (ii) ANY TRANSACTION OR RELATIONSHIP BETWEEN YOU AND ANY THIRD PARTY PROVIDER, EVEN IF UrbanRake HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. UrbanRake SHALL NOT BE LIABLE FOR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND UrbanRake'S REASONABLE CONTROL.
THE SERVICES MAY BE USED BY YOU TO REQUEST AND SCHEDULE the use of LAND for the purpose of growing FOOD. UrbanRake HAS NO RESPONSIBILITY OR LIABILITY TO YOU RELATED TO ANY GOODS OR ANY OTHER TYPE OF SERVICES PROVIDED TO YOU BY THIRD PARTY PROVIDERS OTHER THAN AS EXPRESSLY SET FORTH IN THESE TERMS.
THE LIMITATIONS AND DISCLAIMER IN THIS SECTION DO NOT PURPORT TO LIMIT LIABILITY OR ALTER YOUR RIGHTS AS A CONSUMER THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES OR JURISDICTIONS, UrbanRake’S LIABILITY SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW. THIS PROVISION SHALL HAVE NO EFFECT ON UrbanRake’S CHOICE OF LAW PROVISION SET FORTH BELOW.

INDEMNITY.
YOU AGREE TO INDEMNIFY AND HOLD URBANRAKE AND ITS AFFILIATES AND THEIR OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS HARMLESS FROM ANY AND ALL CLAIMS, DEMANDS, LOSSES, LIABILITIES, AND EXPENSES (INCLUDING ATTORNEYS' FEES), ARISING OUT OF OR IN CONNECTION WITH: (I) YOUR USE OF THE SERVICES OR SERVICES OR GOODS OBTAINED THROUGH YOUR USE OF THE SERVICES; (II) YOUR BREACH OR VIOLATION OF ANY OF THESE TERMS; (III) URBANRAKE'S USE OF YOUR USER CONTENT; OR (IV) YOUR VIOLATION OF THE RIGHTS OF ANY THIRD PARTY, INCLUDING THIRD PARTY PROVIDERS.

Other Provisions

Choice of Law.
These Terms are governed by and construed in accordance with the laws of the State of California, U.S.A., without giving effect to any conflict of law principles, except as may be otherwise provided in the Arbitration Agreement above or in supplemental terms applicable to your region. However, the choice of law provision regarding the interpretation of these Terms is not intended to create any other substantive right to non-Californians to assert claims under California law whether that be by statute, common law, or otherwise. These provisions, and except as otherwise provided in Section 2 of these Terms, are only intended to specify the use of California law to interpret these Terms and the forum for disputes asserting a breach of these Terms, and these provisions shall not be interpreted as generally extending California law to you if you do not otherwise reside in California. The foregoing choice of law and forum selection provisions do not apply to the arbitration clause in Section 2 or to any arbitrable disputes as defined therein. Instead, as described in Section 2, the Federal Arbitration Act shall apply to any such disputes.

Notice.
UrbanRake may give notice by means of a general notice on the Services, electronic mail to your email address in your Account, telephone or text message to any phone number provided in connection with your account, or by written communication sent by first class mail or pre-paid post to any address connected with your Account. Such notice shall be deemed to have been given upon the expiration of 48 hours after mailing or posting (if sent by first class mail or pre-paid post) or 12 hours after sending (if sent by email or telephone). You may give notice to UrbanRake, with such notice deemed given when received by UrbanRake, at any time by first class mail or pre-paid post to our registered agent for service of process, c/o UrbanRake USA, LLC. The name and current contact information for the registered agent in each state are available online here.

General.
You may not assign these Terms without UrbanRake's prior written approval. UrbanRake may assign these Terms without your consent to: (i) a subsidiary or affiliate; (ii) an acquirer of UrbanRake's equity, business or assets; or (iii) a successor by merger. Any purported assignment in violation of this section shall be void. No joint venture, partnership, employment, or agency relationship exists between you, UrbanRake or any Third Party Provider as a result of this Agreement or use of the Services. If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law. UrbanRake's failure to enforce any right or provision in these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by UrbanRake in writing. This provision shall not affect the Severability and Survivability section of the Arbitration Agreement of these Terms.

Non-Discrimination Policy
Urbanrake seeks to ensure that safe, reliable, and high-quality gardens / rooftops options are available to everyone. Urbanrake and its affiliates therefore prohibit discrimination against Rakers (gardeners) or Hosts based on race, religion, national origin, disability, sexual orientation, sex, marital status, gender identity, age or any other characteristic protected under applicable federal or state law. Such discrimination includes, but is not limited to, refusing to provide or accept services based on any of these characteristics. Any Raker or Host found to have violated this prohibition will lose access to the Urbanrake platform.

Fees related to Lease

  1. Host service fees
  2. We charge hosts a service fee (including taxes, if applicable) every time a booking is completed. The amount of the host service fee may range between 7-11% depending on the full amount of the lease term. Depending on the location and size of the leased space.
  3. The host service fee is calculated from the booking subtotal (before fees and taxes) and is automatically deducted from the payout to the Host.
  4. To see the host service fee amount charged for a particular booking:
    • Go to Transaction history on ubranrake.com
    • Next to the reservation you want to review, click the reservation code
    • Under Payout, you'll see UrbanRake Service Fee
  5. You'll also be able to view the host service fee in the message thread with the rakerunder Payments.
  6. After entering the exact dates and number of days for a booking, you’ll see all fees included as part of the booking details and on the checkout page before submitting a booking request. The exact amount of the raker service fee charged for past bookings is also located on your raker billing receipt.

Fees related to Experiences

  1. Host service fees
  2. The amount of the host service fee is calculated from the price that hosts set for their land. You will see the host service fee when you set your price before submitting an experience. The host service fee is automatically deducted from the payout to the Host.
  3. Hosts who participate in nonprofit partnerships to offer experiences have their host service fee waived for all bookings.

VAT charges on service fees

Depending on the laws of the jurisdiction involved, VAT may be charged on top of the host service fee. The service fee will include these VAT charges when applicable.

What is UrbanRakes Refund Policy?

If your host canceled your reservation, you can transfer your payment to a new UrbanRake reservation or request a refund.

Eligible Refund Issues

Situations that may be eligible for a refund under this policy generally fall into one of three categories:

  • The host fails to provide reasonable access to the booked listing.
  • The listing booked is misrepresented (ex: size of plot, location, lacks promised amenities).
  • The listing is unsafe, or the land/soil is contaminated in the listing that wasn't disclosed prior to booking.

UrbanRake will either provide you with a refund or use reasonable efforts to find and book you at another comparable accommodation for any unused nights left in your reservation. The amount of any refund will depend on the nature of the travel Issue suffered.

Submit a valid claim for refund

To submit a valid claim for your reservation, you are required to:

  • Contact us within 24 hours of check-in to document the issue and place a hold on the host's payment. Include photographs or other evidence of the issue as part of your claim.
  • Be responsive to our requests for additional information and cooperation.
  • Not have directly or indirectly caused the Travel Issue.
  • Have used reasonable efforts to remedy the circumstances of the Travel Issue with the host prior to making a claim, including messaging your host on UrbanRake to notify them of the issue. We'll verify this in your account.

Cancellation Policy

UrbanRake cancellation policy is as follows:

  • Cleaning fees are always refunded if the reservation is canceled before check-in.
  • The Urbanrake service fee is refundable within 48 hours of booking. Refund eligibility is determined at
    time based on the number of prior cancellations.

For Rakers:

  • If they cancel the lease of land or rooftop (48 hours or more) before the lease start date, they get a 80% refund of the amount they paid.
  • If they cancel during 48 hours or after the lease start date. they do not receive a refund from urbarake.

For Hosts:

  • If a host cancels on a Raker (48 hours or more) before the lease start date, the Raker will receive a full refund.
  • If Host cancels on a Raker (during 48 hours ) before the lease start date, the raker will receive 80% refund.
  • If the Host cancels the lease of land or rooftop after lease start date, host should pay 100% paid amount by Raker and can pay extra 20% penalty to urbanrake LLC.
  • If there is a complaint from either party, notice must be given to UrbanRake within 24 hours of check-in.
  • UrbanRake will mediate when necessary, and has the final say in all disputes.
  • A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page and receive confirmation of said request.
  • Cancellation policies are subject to change without prior notice.
  • Applicable taxes will be retained and remitted.

User Privacy Statement

Effective Date: 11/15/2017
UrbanRake collects information about you when you use our mobile applications, websites, and other online products and services (collectively, the “Services”) and through other interactions and communications you have with us. If you reside in the United States, the Services are provided by UrbanRake. If you reside outside of the United States, the Services are provided by UrbanRake, and this Privacy Statement applies to information collected and used by UrbanRake

Scope and Application

This Privacy Statement (“Statement") applies to persons anywhere in the world who use our apps or Services to request transportation, delivery, or other on-demand services (“Users”). This Statement does not apply to information we collect from or about Rakers, Hosts, or any other persons who use the UrbanRake platform under license. If you interact with the Services as both a provider and a user, the respective privacy statements apply to your different interactions.

Information we collect

There are three general categories of information we collect.

  1. Information You Give Us.
  2. We collect information you share with us when you use the UrbanRake Platform.

    • Account Information. When you sign up for an UrbanRake Account, we require certain information such as your name, email address.
    • Profile Information. To use certain features within the UrbanRake Platform, we may also ask you to complete a profile, which may include your address, phone number.
    • Certain parts of your profile (like your profile picture, first name, and description) are a part of your public profile page, and will be publicly visible to others.

    • Other Authentication-Related Information. To help create and maintain a trusted environment, we may collect identification (like a photo of your government-issued ID) or other authentication information.
    • Payment Information. We collect your financial information (like your bank account or credit card information) when you use the Payment Services to process payments.
    • Communications with UrbanRake and other Members. When you communicate with UrbanRake or use the UrbanRake Platform to communicate with other Members, we collect information about your communication and any information you choose to provide.
    • Address Book Contact Information. You may choose to import your address book contacts or enter your contacts’ information manually to access certain features of the UrbanRake Platform, like inviting them to use UrbanRake.
    • Other Information. You may otherwise choose to provide us information when you fill in a form, conduct a search, update or add information to your UrbanRake Account, respond to surveys, post to community forums, participate in promotions, or use other features of the UrbanRake Platform.
  3. Information We Automatically Collect from Your Use of the UrbanRake Platform.
  4. When you use the UrbanRake Platform, we collect information about the services you use and how you use them.

    • Usage Information. We collect information about your interactions with the UrbanRake Platform, such as the pages or other content you view, your searches for Listings, bookings you have made, and other actions on the UrbanRake Platform.
    • Location Information. When you use certain features of the UrbanRake Platform, we may collect different types of information about your general location (e.g. IP address, zip code) or more specific location information (e.g. precise location from your mobile GPS). Most mobile devices allow you to control or disable the use of location services for applications in the device’s settings menu.
    • Log Data. We automatically collect log information when you use the UrbanRake Platform, even if you have not created an UrbanRake Account or logged in. That information includes, among other things: details about how you’ve used the UrbanRake Platform (including links to third party applications), IP address, access times, hardware and software information, device information, device event information (e.g., crashes, browser type), and the page you’ve viewed or engaged with before or after using the UrbanRake Platform.
    • Transaction Information. We collect information related to your transactions on the UrbanRake Platform, including the date and time, amounts charged, and other related transaction details.
    • Cookies and Similar Technologies. We use cookies and other similar technologies, such as web beacons, pixels, and mobile identifiers. We may also allow our business partners to use these tracking technologies on the UrbanRake Platform, or engage others to track your behavior on our behalf. While you may disable the usage of cookies through your browser settings, we do not change our practices in response to a “Do Not Track” signal in the HTTP header from your browser or mobile application.

UrbanRake Cookie Policy

UrbanRake uses cookies and similar technologies to help provide, protect, and improve the UrbanRake Platform. This policy explains how and why we use these technologies and the choices you have.
A cookie is a small data file that is transferred to your device (e.g. your phone or your computer). For example, a cookie could allow us to recognize your browser, while another could store your preferences. There are two types of cookies used on the UrbanRake Platform: (1) “session cookies” and (2) “persistent cookies.” Session cookies normally expire when you close your browser, while persistent cookies remain on your device after you close your browser, and can be used again the next time you access the UrbanRake Platform.
We also use other technologies with similar functionality to cookies, such as web beacons, pixels, mobile identifiers, and tracking URLs, to obtain Log Data (as described in the Privacy Policy). For example, our email messages may contain web beacons and tracking URLs to determine whether you have opened a certain message or accessed a certain link.
Why UrbanRake Uses These Technologies

    We use these technologies for a number of purposes, such as:

  • To enable you to use and access the UrbanRake Platform and the Payment Services.
  • To enable, facilitate and streamline the functioning of and your access to the UrbanRake Platform.
  • To better understand how you navigate through and interact with the UrbanRake Platform and to improve the UrbanRake Platform.
  • To serve you tailored advertising (on the UrbanRake Platform and on third party websites).
  • To show you content (e.g., advertisements) that is more relevant to you.
  • To monitor and analyze the performance, operation, and effectiveness of the UrbanRake Platform.
  • To enforce legal agreements that govern use of the UrbanRake Platform.
  • For fraud detection and prevention, and investigations.
  • For purposes of our own customer support, analytics, research, product development, and regulatory compliance.